Refund Policy
Return Policy
We want you to be fully satisfied with your purchase from TooKziK. If for any reason you are not happy with your order, we offer a simple return process. Please read our return policy below:
Eligibility for Returns
- Products must be returned within 3 days from the date of receiving the product.
- Items must be unused, undamaged, and in the same condition as when you received them.
- The product must be in its original packaging, with all tags intact.
- Sale items or those marked as "final sale" cannot be returned.
How to Request a Return
- Contact our customer support team via WhatsApp at +90 505 384 35 40, providing your order number and the reason for the return.
- After your request is reviewed, we will send you instructions for returning the product.
- Return shipping costs are covered by the customer, unless the product is defective or damaged.
Return Process
- Once we receive the returned item, we will inspect it and notify you about the return status.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately via WhatsApp at +90 505 384 35 40, sending a photo of the issue. We will provide a full refund or a replacement at no additional cost.
Exchanges
If you wish for a different product (e.g., another size or color), please follow these steps:
- Send the product to be returned to us, following the instructions provided.
- Once we receive your package, we will send you the desired product in exchange, with no additional shipping costs.
