Returns & Exchanges
Returns & Exchanges
At TooKziK, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple process for returns and exchanges. Please read the details below:
Return Policy
- Returns are accepted within 3 days from the date of receiving the product.
- To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags intact.
- Sale items or products marked as "final sale" are not eligible for return.
How to Request a Return
- Contact our customer service team via WhatsApp at +90 505 384 35 40, providing your order number and the reason for the return.
- After your return request is reviewed, we will send you instructions for returning the product.
- Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
Refund Process
- Once we receive the returned item, it will be inspected, and we will notify you regarding the status of your return.
- If your return is approved, we will process the refund to your original payment method within 7-10 business days.
- Please note that, depending on your payment provider, the refund may take additional time to reflect in your account.
Exchanges
If you would like to exchange your product for a different size, color, or item, please follow these steps:
- Send the item you want to exchange back to us, following the instructions you receive.
- Once we receive the returned product, we will ship the exchange item to you at no additional cost for shipping.
Damaged or Defective Products
If you receive a product that is defective or damaged, please contact us immediately via WhatsApp at +90 505 384 35 40, including a photo of the issue. We will offer a full refund or a replacement at no extra charge.
